FAQ’s

Do you accept purchase orders?

Yes, we do. To raise a purchase order please email it to us [email protected]

Payments for purchase orders can be accepted via BACS, Cheque or Paypal.

Minimum Order value MUST be £50.  For anything less please purchase directly through the website 

Please download the information you need to complete your purchase order here.

 

Are your resources editable?

Yes, the vast majority of our resources come in editable format.

 

Who designs your resources?

We have a huge team of 20+ dedicated experienced teachers and leaders who we consult with to design fantastic resources for all subject areas. Cre8tive Resources CEO Brett Kingsnorth is also a practicing PSHE, Citizenship and Careers Secondary School Leader with over 10 years experience in the Classroom. 

 

Can I place an order over the phone?

Yes, you can make a call, text, or WhatsApp to 07591 810 146 we are available most hours of the day.

If we do not pick up please leave a message and we will get back to you asap.

 

Can you provide a VAT receipt for my purchase?

We are now VAT registered – all website prices include VAT. Our VAT number is 371 7698 55

 

What forms of payment do you accept?

Via our website, we accept Paypal, Visa, American Express and, Mastercard. For purchase orders, we accept payment via BACS, Cheque or Paypal

 

What is the delivery time for a Curriculum package?

You can request a digital transfer and this will be done the same day as payment is made via WE Transfer.

The USB physical orders are normally processed, packaged and sent within 2 days from the day of purchase. Delivery estimates mostly varies between 3 – 5 days depending on Royal Mail deliveries in your area. 

 

I ordered a USB stick and it has not arrived.

In most cases, your order will be with you within 7 working days. If after 10 days you have not received anything please get in contact with us [email protected] and we will work to resolve the issue.

 

My digital download wont open / I cannot unzip the files successfully 

The standard programme a windows computer will use to extract files is windows explorer and you may need to use either a different programme if one is installed or download a more efficient programme to extract all the files – Here is a guide with solutions to this problem and others you may encounter with your digital download. If these steps do not work please email us and we can send you out a USB with all the unzipped files on. 

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Could you create bespoke resources for a school or business?

Yes, we frequently take on commissioned work for more information on this, please contact us [email protected]

 

I didn’t receive an email link to my resources after I purchased them.

Please email us [email protected] with any information you have about your order and we will work with you to resolve this.

 

I have a specific question about a resource.

We are more than happy to answer any and all questions you have about our work that is not covered here. Please email us [email protected] and we will get back to you as quickly as we can.

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What does copyright mean for our resources?

All content and images used within all of our products have been developed by our creators or sourced under license. Any content or images under license have been attributed and can be found on the notes of each slide We believe in copyright protection,  proper use, and attribution of our content and images, however, if there are any issues please don’t hesitate to contact us [email protected].

 

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